PTCL has launched an online service center to facilitate it’s customer. The PTCL Self Service Portal where customers can register complaints, know the status of the complaint and chat live with PTCL’s customer support team. It is likely that company will add more features in WSS with time.
Early impressions suggest that a self-proclaimed Self Service Portal is a half-hearted effort that should have various additional features to actually service customers. For instance, there are countless PTCL customers who are still unable to keep track of their data usage history, a much-requested feature especially when data limits are in place.
The self service could be a blessing if customers were given an option to upgrade/degrade or modify the broadband speeds, access levels and other similar things.