PTCL take another good step to to provide superior customer care service and achieve highest level of customer satisfaction by offering convenient channels of interaction to their customers, PTCL is offering complaint registration through SMS from their cell phones.
This PTCL SMS Complaint Service will provide a swift complaint registration channel to the Landline and Broadband customers and eliminate the wait time of customers at call centers for complaint registration.
PTCL SMS Complaint Procedure:
- Step 1 type : CMP
- Step 2 type : Area code and landline number
- Step 3 type : Product code
- (For Landline: LL
- For Broadband: BB)
- Step 4 : Send to 05 1218 1218
- Step 5 : Receive complaint registration number
- e.g., type : CMP 042 3586 XXXX BB
- Simply type “HELP” and send to 05 1218 1218