Zong Telecom has introduced a new customer care service for it’s customers who uses smartphone. Now the customers can check their profile, current balance, perform various activities on their number, get information and know about latest promotions, amongst many other services through this wonderful app.
The app can be downloaded for free from Zong website. There are no charges for using this App; however, standard GPRS charges do apply. Details of transferring the Customer Care App to your smartphone are provided below.
Once the transfer is complete, open up the App in your smartphone and enter your number without zero, for example 31XXXXXXXX, and click on register. Once you complete this procedure a Password/PIN will be sent to you via SMS; do not share your password/PIN with anyone as it will give them access to your account and information.
Zong App Service Installation
- Download the App and copy the file
- Place it in your Smartphone’s memory card
- Plug the memory card in your Smartphone
- Access the memory card through your mobile
- Click the file and select Install
- Register your Zong number
- Sign In and Use the application
This can be a very useful application, but it will serve a very small fraction of Zong’s customers as only about 3% of Pakistan’s total cellular users own a smartphone. Nonetheless, its a brilliant step towards automating the customer support.